Frequently Asked Questions (FAQs)

About Our Products

What makes Woven Paradise products unique?
Each article is handcrafted by skilled Kashmiri artisans using traditional embroidery techniques passed down through generations. Every article showcases a unique work of art, with intricate patterns that require hours of meticulous handwork.

Are your products truly handmade?
Yes, absolutely. Every stitch is created by hand using authentic Kashmiri embroidery techniques. No machines are used in the embroidery process, ensuring each article is one-of-a-kind.

What materials are used?
We use premium quality fabrics carefully selected to complement the intricate embroidery work. Each product listing includes specific material details.

Ordering & Shipping

Do you ship internationally?
Yes, we ship worldwide. We're committed to bringing authentic Kashmiri craftsmanship to customers globally.

How long does shipping take?
Shipping times vary by location. Usually, it takes 7 to 8 business days. However, you'll receive tracking information once your order ships, and estimated delivery times are provided at checkout.

Can I track my order?
Yes, you'll receive a tracking number via email once your order has been dispatched.

Care & Maintenance

How should I care for my handcrafted scarf, stole, or shawl?
Due to the delicate nature of fabric and hand embroidery, we recommend dry cleaning only.

Will the embroidery fade or come loose?
Our artisans use high-quality threads and secure stitching techniques. With proper care, your product will maintain its beauty for years to come.

Returns & Exchanges

What is your return policy?
We want you to love your purchase, and yes return option is available, but only in certain conditions. Please refer to our Return Policy page for complete details on returns and exchanges.

Can I exchange my scarf for a different design?
Exchanges are subject to availability. Please contact us within the timeframe specified in our Return Policy to discuss exchange options.

Authenticity & Craftsmanship

How can I verify the authenticity of my product?
Each Woven Paradise product comes with authentication details. The handcrafted nature means slight variations in pattern and stitching, which is a hallmark of genuine artisan work.

How long does it take to create one scarf, stole, or shawl?
Depending on the complexity of the design, a single product can take anywhere from several days to weeks to complete. This is a testament to the dedication and skill of our artisans.

Still Have Questions?

If you can't find the answer you're looking for, please don't hesitate to contact us. We're here to help!